Sugar Partner BRONZE

SugarCRM

SugarCRM is the world's leading provider of open source customer relationship management (CRM) software. Over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design.



SugarCRM Features and Impact
Sales Force Automation
  • Share sales data across individuals and teams
  • Focus attention on the most profitable deals
  • Bring new sales representatives up to speed
  • Present effective presentations and proposals to customers
  • Monitor quota progress and business performance
Marketing Automation
  • Create and execute campaigns across marketing channels
  • Captures leads directly into the CRM system
  • Measures return on investment of campaigns
Customer Support
  • Centrally manage and share all customer service issues
  • Understand frequency of incidents to improve product quality
  • Share information across individuals and teams
  • Measure the responsiveness of customer support
Global
  • Access Sugar in your language
  • Ready for global deployment
Mobile CRM for iPhone, Android, Blackberry and iPad
  • Improve sales productivity with mobile access solutions
  • Access Sugar from any smartphone or tablet
  • Work offline and update Sugar information automatically when you return to the network
  • Implement mobile functionality quickly and simply across all Sugar deployment options
Social CRM
  • Access different Social CRM solutions directly from Sugar
  • Keep sales people inside their CRM applications
  • Use Sugar Studio, Cloud Connectors and Module Builder to easily add additional Social CRM capabilities.
  • Empower your employees with the latest Social Media capabilities
Reporting
  • Create real-time reports and dashboards on any CRM metric, without having to rely on administrators for support
  • Monitor the effectiveness of marketing programs, sales opportunities, and support cases
  • Share/restrict access to reports and dashboards across teams
  • Review HTML-5 compliant charts on tablet computers such as Apple iPad.
Email CRM Integration
  • Manage schedules, calls, meetings, and emails from a single location
  • Create, assign, and manage key projects across teams
  • Sugar Plug-in for Microsoft Outlook
  • Sugar Plug-in for IBM Lotus Notes
  • Gmail, Yahoo! Mail and IMAP mail integration
  • Allow workers to access CRM in mobile and offline settings
Project and Activity Management
  • Schedule and assign calls attached to a specific account to ensure a more complete customer record
  • Archive emails and meeting notes to specific records (accounts, contacts, leads, opportunties and cases)
  • Manage schedule, meetings and calendar in a single location

SugarCRM users worldwide



Communications

affinity4

A multiservice provider selects Sugar Professional to consolidate its multiple product and services offerings onto a single platform.

Bright House Networks

The nation's sixth largest cable provider turns to SugarCRM to build an industry-specific CRM platform for the entire enterprise.

Community Tel

An Australian telecommunications provider turns to SugarCRM partner Insightful and Sugar Professional for an industry-specific CRM system to tie sales into customer service.

DiGi

DiGi, a leading mobile communications provider in Malaysia, uses Sugar Professional to manage enterprise customer relationships and ensure high levels of customers satisfaction.

InterAct Public Safety Systems

Provider of mission-critical public safety and homeland security systems & products implements Sugar and MySQL in less than 30 days of purchasing the product.

*
ionip

Ion-ip implements Sugar across their disbursed enterprise, increasing cross-department collaboration.

*
iQom Business

A German-based ISP provider and innovator of data and voice connectivity, data center and Internet security for businesses use Sugar Professional as a platform for vertical solutions that supports business development and growth - deployed by SugarCRM partner PSTech.

*
UZO

One of Portugal’s largest mobile telecommunication providers improves collaboration and reduces response time with Sugar.

*
XMS

Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform.

*

Financial Services

Brighter Business

Brighter Business has been able to integrate Sugar Professional with its e-commerce site, allowing the company to receive continuous updates from the Web site on activities including registrations, quote requests, policy sales, and marketing responses and effectiveness.

*
BancVue

A financial services company that forms a true partnership with its customers and works exclusively with community financial institutions across the country is winning the war against the big banks with Sugar Professional.

*
WebcastWebcast
MDS Financial Group

MDS Financial is of Australia's premier suppliers of financial charting and analysis software, share market data, online trading and wholesale and corporate services. It chose Sugar Professional to consolidate and optimize its unique business processes.

*
NinjaTrader

As a startup, NinjaTrader found that is was spending more and more on its current CRM system—provided by Salesforce.com— without gaining greater benefits.

*
One Financial

One Financial, an international online brokerage firm with offices in the UK and Middle East, manages dynamic growth and maintains its reputation for exceptional customer service with Sugar Professional and The Sugar Refinery, a gold level SugarCRM partner in the United Kingdom.

*
WebcastWebcast
SACE

Italian insurance and other financial services provider implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships.

*

Healthcare

athenahealth

For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application.

*
*Webcast
ConvaTec

A leading provider of healthcare products and services for ostomy and wound care implements Sugar Enterprise to optimize its call centers and sales processes across North America and Europe.

*
Corona Medical

Corona Medical needed an adaptive CRM solution that could streamline its sales cycle by integrating information from their customer quote and ERP systems.

*
HealthScreen

A Canadian healthcare provider replaces Siebel with SugarCRM to track the lifecycle of the customer from sales through operations and service.

*
Tenzing Health

A health management service exceeds its membership goals, reduces employers' healthcare costs by 20 percent and reduced membership processing time by 60 percent with Sugar Professional.

*
Welland

Dutch division of a medical supplier sees increase in customer turnover and operating margins since implementing Sugar Professional.

*

Public Sector

AXXES

Axxes improves customer service and better prospect targeting for their on-board communication systems and complementary services.

*
The Center on Asia and Globalization

A leading international research center in Singapore increases its reach and network with Sugar Professional and Drupal.

*
InterAct Public Safety Systems

Provider of mission-critical public safety and homeland security systems & products implements Sugar and MySQL in less than 30 days of purchasing the product.

*
State of Oregon

Sugar helps the largest state organization better manage its interdepartmental communications.

*
WebcastWebcast
SIM University

Sugar Enterprise integrated SIM University’s IP PBX solution, allowing users provide personalized, improved service.

*

Professional Services

BNSF Logistics

A global, sustainable supply chain solutions company moves to Sugar Professional for high performance account and business management solutions.

*
CBI Group

With its CRM system integrated with its project management and high user adoption, CBI Group is gaining greater visibility into how the business is performing.

*
E3 Technology Inc.

E3 Technology leverages Sugar Professional On-Demand to optimize sales for its security consulting practice.

*
The Clearview Traffic Group

The Clearview Traffic Group, a leader in the international transport industry, drives efficiency, communication and growth with Sugar Professional.

*
Flat World Knowledge

A leading publisher of commercial openly-licensed college textbooks eliminates cold calling and increases sales with advanced lead management in Sugar Professional

*
WebcastWebcast
ihub Media Group

Asia’s leading internet marketing group, improves its sales efficiency and visibility to grow its business with Sugar Professional.

*
Impact Media

A leading UK-based search engine marketing company streamlines its sales and marketing processes with Sugar Professional after two failed deployments with other CRM providers.

*
Insource Performance Solutions

Insource integrates SugarCRM with InsideView, Miller Heiman and social data channels to gain a competitive edge.

*
Loomis UK

Supplier of secure transport services has improved the bottom line of its English subsidiary by switching to SugarCRM.

*
Mergermarket Group

A global financial information services company opts for SugarCRM to provide its global sales force the flexibility to its customer needs.

*
Mia Energia

Italian alternative energy solutions provider uses Sugar Professional to reduce sales cycles and accelerate business.

*
Moss & Hooper

Moss and Hooper benefited from sales automation, collaboration, and reporting functionalities of Sugar Professional, delivered by SugarCRM's Australian partner, Insightful Solutions.

*
Pointlogic

Pointlogic rolls out Sugar to help alleviate growing pains from rapid expansion and globalization.

*
Tacamor

A contact center outsourcer implements Sugar Professional for a low-cost, flexible CRM solution within its call center.

*
TheaterMania

TheaterMania turns to Sugar Professional to streamline its online marketing initiatives and improve its sales reporting.

*
Thomas Cook France

A world class travel organization see smooth sailing ahead after selecting SugarCRM and Synolia to help manage aggressive growth and support its valued customer relationships.

*
Total Access Steel

Total Access is one of New Zealand's largest contractors, with customers of all sizes in both the commercial and private sector.

*
Trans - Tasman Business Circle

The premiere executive network in Australia and New Zealand for connecting business and government leaders transforms its business with Sugar Professional.

*
*Webcast
UEM Land Group

Malaysian real estate group increases sales productivity by 30%, reduces customer service response time by 50% and saves an estimated $200,000 annually with Sugar Professional.

*
Utah Flash

Unanimis, the largest exclusive digital advertising network, reduces sales cycles and delivers rapid solutions to customers with Sugar Professional .

*
Utah Flash

An NBA Development League team, Utah Flash looks forward to sell-out crowds with Sugar Professional.

*
Workstar

Sugar Professional brings the sales and marketing teams together in one centralized system, readily available via the web.

*

Manufacturing

Advanced Glazings Ltd.

A Canadian developer and manufacturer of sustainable and commercially viable products related to sunlight uses Sugar Professional and gains benefits that go beyond ROI.

*
Induplast

Induplast discovers the functionality of CRM while reaping the benefits of open source.

*
M.E. Group

With limited IT resources, M.E. Group was able to deploy and seamlessly integrate Sugar Professional to improve visibility into lead and opportunity pipeline, as well as centralize all relevant information.

*
Roxtec

A leading manufacturer of sealing solutions for pipes and cables turns to SugarCRM to deploy CRM in a hybrid deployment model.

*
ThyssenKrupp System Engineering

An engineering specialist uses Sugar Professional to streamline its sales processes and improve collaboration and reporting.

*
Vanderlande Industries

Vanderlande Industries improves sales and revenue reporting and forecasting for its worldwide operations.

*

Technology

3Dconnexion

The worldwide leading manufacturer of 3D mice for design and visualization professionals bridges its business gaps with Sugar Professional.

*
CCS

A German-headquartered content archiving provider makes the switch from homegrown to Sugar Professional with the assistance of SugarCRM partner Genius4U

*
Control Technology Corp.

Control Technology Corp. replaces Sage ACT! with Sugar Professional for increased flexibility and end-user adoption for on-demand deployment.

*
WebcastWebcast
Caplin Systems

A provider of financial trading software, located in the UK, makes the move to SugarCRM from Salesforce.com, and sees its sales and marketing profit in return.

*
Covalent

A leading provider of complete enterprise open source solutions, Covalent needed a solution that could be customized and integrated with the existing legacy systems.

*
CTI Group

CTI Group leverages Sugar Professional to standardize a series of recent acquisitions onto a single CRM platform.

*
WebcastWebcast
EASi

A California-based software provider for the financial services industry uses Sugar Professional to streamline its customer service and product feedback processes to save both time and money.

*
WebcastWebcast
Geeks On The Way

Provider of customer services and technical support to customers across Western Canada integrate Sugar with Asterisk PBX phone system and ecommerce solution.

*
WebcastWebcast
Geovariances

A French-based software and professional services turns to SugarCRM partner Synolia for a 360-degree view of their customers.

*
it-novum

A German-based provider of open source software solutions and services closed the loop between sales and marketing with Sugar Professional - deployed by SugarCRM partner Genius4U in just two months.

*
Milsoft

A Texas-based software provider uses SugarCRM to refine its sales processes and provide improved bug tracking and product management to customers.

*
Orange Leap

Web-based open source constituent management solution replaced Salesforce.com with SugarCRM to track the lifecycle of the customers from sales through operations and service.

*
Zenoss

An open source IT management provider turns to SugarCRM for an open source CRM solution..

*

Retail/Distribution

Avis Scandinavia

Scandinavia's leading car rental company turns to Sugar Professional to revitalize its marketing initiatives and streamline communication with its customer base.

*
Box-Op

Denmark's leading provider of mailboxes manages explosive growth and delivers results with SugarCRM and RedPill Linpro.

*
Coca-Cola Enterprise

The largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package.

*
PARADE Magazine

The most widely read magazine in America is using Sugar Professional to manage all customer contacts and interactions from its website and leveraging Sugar Professional reporting and marketing capabilities to monitor Web site performance and increase cross-sell and up-sell opportunities.

*
RedBalloon Days

Leading web provider of gift experiences for the Australia New Zealand markets eliminates manual processes by integrating Sugar Professional with its website and eCommerce portal.

*

How to Purchase

To purchase SugarCRM implementation, consulting or hosting services please contact us at
+370 655 20436, or email us at info@optimuscrm.lt.